Refund and Returns Policy

Your happiness is our priority, and we are devoted to make you feel comfortable and confident when shopping at WATCHARMS, that’s why we offer a 5-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition from the date of their receipt. 

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 5 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refunds

Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

1. Customer received the wrong item.

2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact WATCHARMS within 48 hours of receiving their order.)

Cancellation Policy

Please refer to below details:

1. If the cancellation is made less than 8 hours after order was placed, there would be no cancellation fee.

2. If the cancellation is made between 8 to 24 hours after order was placed, there would be a 10% cancellation fee.

3. If the cancellation is made 24 hours after order was placed, there would be a 30% cancellation fee.